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Business Energy Bill: Everything You Need To Know

business energy bill

Is your business energy bill complicated? Or are you just overwhelmed by the amount of information and detail it contains? 

To determine if you are overpaying for your gas and electricity or if you have a good understanding of your energy bill.

Ofgem has implemented a set of new rules and regulations that obliges energy suppliers to input all essential information needed to a utility bill for both domestic and business customers. That includes the contract that you’re currently on, the Unit Rate and Standing Charge, and other important factors. 

According to YouGov, 60% of the UK’s energy consumers find energy bills very confusing and daunting to read. These customers even say that Energy Suppliers provide the worst and most complicated bills compared to water and phone companies. While it is true that energy bills differ depending on the provider, it’s still best to learn, carefully understand, and decode the common details and various things that can be found in these bills, so you may gain the ability to search for a better deal. Additionally, using energy price comparison sites like Better Business Quotes can help you immensely once you’re down to search for new suppliers & cheaper tariffs.

What is in a Business Energy Bill

It’s common knowledge that the amount of energy you’ve consumed and how much you owe the supplier can be found in every single utility bill. But there are other things such as crucial information about your account and the contract you’re currently on that is also a part of the business energy bill. Below are the key parts: 

The Overall Amount You Have Consumed

First and foremost, the first and most important thing that can be found on your energy bill is the amount of gas and/or electricity you have consumed in a span of a month. Your supplier will indicate how much you are charged for each kWh or unit. 

Dates and Time Period

Another thing you will find in your bill is the date and time (or the Time Period). This shows you how much gas and electricity is consumed in your firm during the year. With this information, you will be able to determine your peak hours. Save your previous bills to find out how much your energy usage fluctuates over the course of 12-months. 

For example: your business consumes a lot of electricity during summer by leaving the Air Conditioning on for too long, which could lead to high electricity bills. Another example: your gas bill is through the roof during winter because your use heaters intensively. 

Whether Your Business Energy Bill Was Estimated or Based On An Actual Reading

This usually depends on what meter your business is currently using. 

If you are currently using an old-fashioned standard meter, there may be instances where your supplier will provide you with an estimated bill that is based on your previous usage. This happens when the energy company doesn’t have an updated reading of your meter. Normally these readings are manually sent to the suppliers, unless you’ve hired an agent or representative to perform the readings for you.

If you are, however, using a smart meter, there is no need for you to read your meter update your provider, since your meter readings will be automatically sent to them. Smart Meters provide your suppliers with an actual, and much more accurate reading. 

Personal Projection

An estimate of how much your energy will cost in the next 12-months based on your current average energy usage & previous consumption will also be shown in your invoice. This is called the Personal Projection. 

Here is a sample of Personal Projection:


This is a new method that was implemented by Ofgem in 2014, which aimed to give customers a clear idea of how much they could be paying in the next year. 

If you are on a fixed contract, your personal projection will adjust once you have reached the end of your contract and you are then rolled on to another plan. It’s important to note that this method automatically assumes that a consumer does not take any action once their current plan ends. Hence an expensive rollover plan is then included in the personal projection calculation.  

However, the Personal Projection could help you determine whether you’re on the right tariff or not. If anything, it’ll help you make the decision to switch. 

Your Current Plan/Contract

You will find the type of contract/plan you are on in your business energy invoice. This information plays a big role on how much you pay. 

If you want to find out if you are paying a paltry amount per kWh or if your standing charges could be more expensive than normal, you have to learn to decode and fully understand this important factor in your bill. 

This information can also be used when you are planning to compare business energy quotes and tariffs in the market to see if you’re still on the best one. 

Your Preferred Mode of Payment

Your preferred payment method or how you’ve chosen to pay your energy bill–whether it’s by Direct Debit, a prepayment meter, or monthly (when the bills come in)–will also be shown in your invoice. 

Also, keep in mind that customers that have chosen to pay their bill by Direct Debit often get offered a whopping discount by most suppliers. So technically, this payment method is the cheapest option. If you wish to change your mode of payment, feel free to contact your supplier. 

Your Contract’s End Date 

Just in case you forget, your provider has conveniently included the date your contract will end. The invoice will also indicate the obligation to pay an exit fee (and how much it could cost you) if you wish to cancel the contract before the agreed date. Otherwise, contact your supplier immediately. 

However, you should receive a call from your supplier 49 days before your contract expires. They will inform you on how much your energy could cost if you do not choose another contract or switch suppliers.

Meter Reference Number

The meters that are supplying your premises come with a unique ID number also known as the Meter Reference Number. 

Meter Point Reference Number (MPRN) and Meter Point Administration Number (MPAN) are 2 different types of meter numbers. You will be able to determine what type of Meter Reference Number you have by checking the number on your bill. 

This unique set of numbers is very crucial, especially when you want to switch suppliers, so that they may be able to ensure that they are switching the correct energy supply. 

You can find these unique numbers in 7 boxes beside the letter ‘S’ in your business energy invoice.

Quick Response (QR) code

Since we are now living in the digital age, all business and domestic energy bills already come with a Quick Response or QR code. Suppliers are actually required to put these codes on a bill. This is a very handy code that can provide you with relevant information regarding your annual usage, supplier details, and tariff name. On top of that, this information can automatically be sent to price comparison sites (with your consent, of course) to easily find the best rates in your area. 

You can scan these unique barcodes using a smartphone’s camera or an external application which can be found in your app store. 

This is a handy way of finding out more about your energy bill and comparing deals. You need a QR code scanning app and a smartphone to use it. You should be able to get a suitable app, along with instructions on how to use it, via your smartphone’s app store.

This barcode has helped thousands of energy consumers UK-wide find better tariffs since it is much faster than manually typing down your details or hunting out for important info. 

How is my energy bill calculated? 

The consumption for gas and electricity is measured in kilowatt-hours (kWh). Depending on your tariff, you may be charged a fixed cost for each kWh consumed. 

Remember, energy costs not only vary depending on your supplier,  it can also differ depending on the region you are in.

Unless you are on a no-standing-charge tariff, you will be charged a fee called Standing Charge which is priced in pence daily. The standing charge is used to accommodate the labor your energy supplier goes through in order to give you access to electricity and gas.  

Secondly, the Unit Rate is a fee that you pay for every kWh of energy you consume. It is priced in pence per kWh.

These are mainly the 2 things that make up the price of your energy bill, including the government tax (VAT). 

However, take note that discounts may also take place, especially if you are paying your bills by Direct Debit! 

If you owe your supplier money or if you have an existing balance (due to failed payments or errors), it will be indicated in your bill as “debit”. 

What Is A Back Bill?

You might have experienced receiving a duplicate bill at some point in your life. This is called a Back Bill. There could be 2 reasons why this happened:

  1. Errors or inaccurate billing from your supplier

Believe it or not, this is pretty common. Energy suppliers tend to send duplicate bills to households and small businesses to either: inform you that you have overpaid your bill OR, most commonly, to ask for more money because you have underpaid due to billing errors. 

Over 1 million customers have been charged incorrectly by several energy suppliers in the UK. This took place in 2017.

These errors typically include incorrect fees or direct debit taken, and wrong tariff details that have been inputted by their internal system. 

Surprisingly enough, a lot of these mistakes go unnoticed, since business energy customers rarely go through their utility bills to check for any mistakes. 


Estimated billing errors

If you haven’t supplied your energy provider with regular meter readings, they will start to estimate your consumption based on the average of your previous usage for the past year. Unfortunately, since estimated billings can be quite dodgy and inaccurate, it’s pretty likely for energy companies to discover that you have been paying way less than you should.  

In turn, you will end up owing money to your supplier which can be shocking and stressful. So if you’re currently using a standard meter, make sure to submit regular meter readings to your supplier while you can. Or ask them to send an agent or representative to your area should you need any help or guidance with reading. 

Additionally, there are plenty of videos and tutorials that can be found online if you want to learn how to properly read a meter!

Ofgem stated in their website that: energy companies are NOT ALLOWED to charge their consumers for gas and electricity that has been consumed over 12 months ago, despite being incorrectly billed by the supplier. 

Second, energy suppliers must be clear with these terms in their terms and conditions. 

If you are unable to pay your bill, you have the option to ask your supplier for a repayment plan. 

If you think you can’t afford to pay for the energy used at the moment, ask your supplier about repayment plan options. Hopefully they may be able to explain the available options you have that can be in line with how much you can afford. 

Find out more about back billing here.

At the end of the day, you will be able to save more money on business energy bills when you learn how to decode every bit of information in it.

Once you understand whatever’s in your business energy bill, you can:

  • Finally check for any inaccurate billings or errors which can prevent you from experiencing stressful situations and more expenses. No more overpaying/underpaying for business gas and electricity! 
  • Notice any changes in your tariffs right off the bat. 
  • Determine if you should switch to a different supplier. 

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